Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAOPE023 Mapping and Delivery Guide
Manage operations for a Level 2 incident

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAOPE023 - Manage operations for a Level 2 incident
Description
Employability Skills
Learning Outcomes and Application This unit of competency involves the skills and knowledge required by an Operations Officer to manage operational resources and to resolve a Level 2 incident in accordance with the objectives identified by the Incident Controller. It includes establishing command and developing operational structure, contributing to the development of the incident action plan, managing operations, establishing communications, participating in incident management teams and monitoring and reviewing operations functions.An individual performing the role of Operations Officer is delegated responsibility by the Incident Controller. They support the Incident Controller and works with other members of the incident management team. Operations Officers are required to implement strategies to resolve an incident; manage all activities that are directly related to resolving the incident; manage all resources, personnel and equipment assigned to the operations section and the identification of risks at an incident.Level 2 incidents are characterised by the need for deployment of resources beyond the initial response, sectorisation of the incident, establishment of functional sections due to the levels of complexity or a combination of the above. Authorisation to perform this role is subject to organisational policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage operations
  • Security arrangements are established
  • Records of activities and decisions are kept, in accordance with organisational policies and procedures
  • Operations function is established to achieve objectives and tasks are delegated, in accordance with the requirements of a Level 2 incident
  • Operations requirements are identified, and resources are sought to meet incident requirements
  • Operations personnel are briefed, and tasks are allocated, in accordance with the IAP objectives
  • Resources are deployed, in accordance with the IAP objectives
  • Operations progress is monitored against the IAP and operational activities are adjusted, as required, throughout the incident
  • Operational effectiveness is reviewed and changes to operational structure, resources and logistical support are determined and communicated to the Incident Controller
  • Operations resources are managed, in accordance with organisational policies and procedures
  • Safe work practices, Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) and welfare arrangements for work area are implemented and monitored
  • Agreed protocols are followed when managing personnel from other organisations
  • Action is taken to protect and preserve incident scene, in accordance with organisational policies and procedures
  • Staging areas are established and maintained, as required, and this is communicated to the incident management team and participating organisations and/or agencies
       
Element: Establish command and develop operational structure
  • Initial briefing is obtained from Incident Controller with Incident Controller’s intent confirmed and questions asked
       
Element: Command of operations function is established
       
Element: Principles of span of control are applied to operational resources
       
Element: Sectors are delineated taking account of geographic and functional requirements
       
Element: Strike teams, task forces or units are formed from allocated resources
       
Element: Contribute to development of the Incident Action Plan
  • Incident Action Plan (IAP) for the operational period is monitored and reviewed
       
Element: Input into incident objectives and operational strategies is provided
       
Element: Operations component of the IAP is developed, in accordance with organisational policies, procedures, safe work practices, industrial awards and agreements
       
Element: Need for logistical support is determined and documented
  • Security arrangements are established
       
Element: Records of activities and decisions are kept, in accordance with organisational policies and procedures
       
Element: Operations function is established to achieve objectives and tasks are delegated, in accordance with the requirements of a Level 2 incident
       
Element: Operations requirements are identified, and resources are sought to meet incident requirements
       
Element: Operations personnel are briefed, and tasks are allocated, in accordance with the IAP objectives
       
Element: Resources are deployed, in accordance with the IAP objectives
       
Element: Operations progress is monitored against the IAP and operational activities are adjusted, as required, throughout the incident
       
Element: Operational effectiveness is reviewed and changes to operational structure, resources and logistical support are determined and communicated to the Incident Controller
       
Element: Operations resources are managed, in accordance with organisational policies and procedures
       
Element: Safe work practices, Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) and welfare arrangements for work area are implemented and monitored
       
Element: Agreed protocols are followed when managing personnel from other organisations
       
Element: Action is taken to protect and preserve incident scene, in accordance with organisational policies and procedures
       
Element: Staging areas are established and maintained, as required, and this is communicated to the incident management team and participating organisations and/or agencies
       
Element: Establish communications
  • Incident communication plan is implemented, monitored and reviewed
       
Element: Communication is maintained with incident personnel, in accordance with organisational policies and procedures
       
Element: Current and emerging operational risks are communicated to personnel, in accordance with the chain of command
       
Element: Communication is maintained with stakeholders and affected parties, in accordance with organisational policies and procedures
       
Element: Emerging or anticipated problems with incident communication are reported immediately
       
Element: Participate in Incident Management Team
  • Incident Management Team (IMT) planning meetings are attended, in accordance with Incident Controller's requirements
       
Element: Incident Controller is advised about incident situation, control progress and risks in a timely manner
       
Element: IMT is kept informed of progress of operations plan and operational requirements
       
Element: Advice is provided to the IMT on provision of services and resources and prioritisation of requirements
       
Element: Incident Controller is briefed on analysis of progress against the operations portion of the IAP
       
Element: Liaison with other members of the IMT is undertaken, as required
       
Element: Regular information exchange is maintained with planning and logistics section
       
Element: Demobilisation of operations resources is undertaken while integrity of the response is maintained
       
Element: Monitor and review operations functions
  • Performance of operational objectives and allocation of resources is monitored and reviewed
       
Element: Incident reports are produced, as required
       
Element: Operational briefings and debriefings are conducted and recorded, in accordance with organisational policies and procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Security arrangements are established 
Records of activities and decisions are kept, in accordance with organisational policies and procedures 
Operations function is established to achieve objectives and tasks are delegated, in accordance with the requirements of a Level 2 incident 
Operations requirements are identified, and resources are sought to meet incident requirements 
Operations personnel are briefed, and tasks are allocated, in accordance with the IAP objectives 
Resources are deployed, in accordance with the IAP objectives 
Operations progress is monitored against the IAP and operational activities are adjusted, as required, throughout the incident 
Operational effectiveness is reviewed and changes to operational structure, resources and logistical support are determined and communicated to the Incident Controller 
Operations resources are managed, in accordance with organisational policies and procedures 
Safe work practices, Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) and welfare arrangements for work area are implemented and monitored 
Agreed protocols are followed when managing personnel from other organisations 
Action is taken to protect and preserve incident scene, in accordance with organisational policies and procedures 
Staging areas are established and maintained, as required, and this is communicated to the incident management team and participating organisations and/or agencies 
Initial briefing is obtained from Incident Controller with Incident Controller’s intent confirmed and questions asked 
 
 
 
 
Incident Action Plan (IAP) for the operational period is monitored and reviewed 
 
 
Security arrangements are established 
 
 
 
 
 
 
 
 
 
 
 
 
Incident communication plan is implemented, monitored and reviewed 
 
 
 
 
Incident Management Team (IMT) planning meetings are attended, in accordance with Incident Controller's requirements 
 
 
 
 
 
 
 
Performance of operational objectives and allocation of resources is monitored and reviewed 
 
 

Forms

Assessment Cover Sheet

PUAOPE023 - Manage operations for a Level 2 incident
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAOPE023 - Manage operations for a Level 2 incident

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: